Use the Orders tab to review customer requests and set the fulfillment status. Click on the Order Number to see customer details. The initial status will automatically change from Pending to Payment Processing by Stripe to indicate that money is being transferred from the Customer to LocalGood.
Once Stripe has captured the money from the customer, you may share the tracking number in the Order Notes.
Once you’ve shipped the order, change the fulfillment status by selecting the checkbox and Applying the Bulk Action.
Should there be an issue with the shipment or order, find the highlighted customer email address to contact your customer by email or simply connect with them by typing your message in the Product Notes section.
Make sure to select “To the Customer” in the drop down selector before clicking Add to send your message.
Once you’ve shipped the customer’s item, you may update your fulfillment status to Completed.